Friday 30 September 2011

Listening is more than simply hearing

Last night was the AGM and APM for the Norfolk Deaf Association (http://www.norfolkdeaf.org.uk) in Norwich and I  set up the PowePoint, some videos and the loop for the room. It all worked flawlessly.
The NDA support hearing aid users throughout Central and Eastern Norfolk, providing essential maintenance of hearing aids. We also offer advice about sensory equipment and have befriending and tinnitus support.

We have a mobile clinic and carry out home visits seeing over 6400 clients per year all of whom would have to trek to a hospital audiology department or put up with their hearing aids not working. We carry out the trivial repairs allowing audiologist to spend more time on the work they are trained for.

From working on the mobile clinic and as as a hearing aid user myself how utterly dependent I have been on them for my day to day living, not least now that I work as a counsellor. One client said recently: "I told [my partner] you wear hearing aids yet you are the first person ever to listen." What she spotted is that listening is much more than simply hearing, it involves paying attention, engaging with the other person's face and body, and allowing the other to express their own thoughts without being interrupted or interpreted. Accurate reflection helps the other to feel heard. I wonder why we have to be trained to do something you think would be natural.

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